Frequently asked questions
Answers to the questions we hear most about the platform, operations, pricing and getting started.
Product
Customers, contracts, services and scheduling, work orders and field execution, billing and payments, and collections, with a Command Center that highlights what needs attention.
Security
Yes. The platform is built as a multi-tenant system in which each company's data is isolated from every other company's. Access is controlled by role, and key actions are recorded in an audit log.
Languages
Yes. The platform is fully bilingual in Arabic and English, with right-to-left layouts for Arabic.
Operations
Yes — SERVANTA's scheduling engine supports both recurring contract-based services and one-off on-demand work within the same operational view.
Invoices are raised against completed, verified work, and each one traces back to the work order and contract it belongs to.
Yes. Work orders are assigned to the field, and completion is recorded against the work order so it can be verified before billing.
Pricing & plans
Plans differ in the capabilities and number of users they include, so you can start with what you need and move up as you grow. See Pricing for current plans, or talk to our team about your operation.
Talk to our team about moving between plans; they can walk you through what changes and when.
A user is a person who signs in to the platform. Talk to our team if you are unsure how this applies to your operation.
Implementation
Yes. Onboarding and implementation support are part of working with us; see Services for how we engage.
Demo & sales
Request a demo. We will walk through your operation with you and recommend the right plan and onboarding path.
Still have questions?
Our team is happy to help with anything not covered here.